Please read our replacement policies below.
1. We accept free replacement for any defection or missing parts if it occurred in our production line or during the transportation. We need to see a picture of broken parts or a sprew that has missing parts in the unwrapped plastic bags when you ask for a replacement.
2. We also accept a replacement for broken parts or missing parts which occurred under customer's responsibility. This replacement will be done free of charge but it will be only one time deal.
Please let us know your situation.
Also, please inform us the below;
-full name
-shipping address
-phone number
-exact product name or product code
-exact part number (e.g. H-3, J-22 etc.)
bandaiactionkit@bandai.co.jp
